Last updated: October 26, 2026
Provider & Pharmacy Choice
You always have a choice about who provides your care and which pharmacy fills your prescription. This page explains who does what, and how to choose differently.
Who provides your care
TeleDocs360 LLC provides non-clinical services: program information, checkout, payment, and support. We don't practice medicine or operate a pharmacy.
- Medical consultations are provided by independent licensed provider groups available through our technology partner, Telegra.
- Prescriptions are dispensed by independent licensed pharmacies. The pharmacy can vary by product and state, and the pharmacy handling your order is shown in your order details.
- Lab testing is performed by Quest Diagnostics.
Choosing your own provider
You don't have to use the provider groups available through our platform. You may choose to receive care from your own licensed healthcare provider instead. If you'd like to do that, contact us and we'll explain your options.
Choosing your own pharmacy
You don't have to use the pharmacy assigned to your order. If you'd prefer a different pharmacy, contact us before your order is sent to the pharmacy. If your prescription is filled by a pharmacy outside our program, our program prices don't apply; that pharmacy sets its own price and bills you directly. To ask for a different pharmacy, call (901) 910-1248 or email support@teledocs360.com.
No referral payments
TeleDocs360 does not receive payment from any pharmacy, provider, or manufacturer for referring you to them.
How to tell us your choice
Email support@teledocs360.com or call (901) 910-1248, Monday to Friday, 9 am to 5 pm Central. For medical questions, use your secure patient portal or call Medical Support at 1-855-983-5347.