You’re only charged if a provider approves your treatment.

Renews monthly until you cancel. Cancel anytime before your next renewal.

Last updated: October 26, 2026

Billing, Pausing & Cancellation

This page explains how billing works for TeleDocs360 programs, and how to pause, cancel, or request a refund. It's part of our Terms of Use (Section XIII, Payment).

How pricing works

Each prescription program has one flat price, shown on the program page and again at checkout. That price includes your provider consultation, your medication if a provider approves treatment, and standard shipping. There's no membership fee. Your price stays the same as your dose changes within your program. If your provider moves you to a different program, such as from Microdose to Standard Dose, that program's price applies, and we'll confirm it with you.

When you're charged

You enter a payment method at checkout, but you aren't charged for treatment unless a licensed provider approves it. If approved, your payment method is charged before your order goes to the pharmacy. If you aren't approved, you aren't charged for the program. Lab panels are charged when you order them. Supplement packs are charged when you order and at each monthly renewal.

Renewals

Monthly plans renew every 30 days. 3-month plans renew every 90 days. Your plan renews at your program's price until you pause or cancel. Some renewals need a short follow-up questionnaire or provider review first; if so, we'll send you a secure link, and your order waits until your provider reviews it. Supplement packs renew every 30 days.

Pausing

You can pause future renewals anytime in your patient portal. To pause before your next charge, do it before your next renewal is processed. When you're ready, resume from the portal. Your next renewal is scheduled from the day you resume.

Cancelling

You can cancel future renewals anytime in your patient portal, or email support@teledocs360.com and we'll do it for you. Cancelling stops future charges. An order that has already reached the pharmacy can't be cancelled or changed.

Refunds

  • Before your order goes to the pharmacy: we'll refund the amount charged for that order.
  • After your order goes to the pharmacy: prescription products can't be returned or resold, so these orders aren't refundable, except where required by law or where there was an error with your prescription or delivery.
  • 3-month supply: all three months ship at once. Once the order goes to the pharmacy, it isn't refundable, including months you haven't used yet.
  • Damaged, incorrect, or warm packages: contact us within 7 days of delivery with a photo of the package and label, and don't use the medication. We'll work with the pharmacy on a replacement or refund.
  • Lab panels: refundable if you cancel before your lab order is sent to the lab. After that, lab panels aren't refundable.
  • Supplement packs: each month's pack is refundable if you cancel before it ships. Opened packs can't be returned. If a pack arrives damaged or incorrect, contact us within 7 days of delivery and we'll replace or refund it.

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to post them.

Failed payments

If a charge doesn't go through, we'll ask you to update your payment method in the patient portal. Your order won't go to the pharmacy until payment is complete.

Promotional codes

Codes are single use per customer, can't be combined, and apply only to the charge described in the offer.

Questions about a charge

Contact us first so we can help quickly: support@teledocs360.com or (901) 910-1248, Monday to Friday, 9 am to 5 pm Central. We reply to every message within one business day.