Answers before you start.

TeleDocs360 is a health and wellness brand that helps you understand programs, complete the right secure next step, manage payment, and get support. Medical consultations and prescribing are provided independently by licensed provider groups, and prescription products are dispensed by licensed pharmacies.

Yes. TeleDocs360 LLC is a U.S. company that provides the non-clinical side of your experience: program information, checkout, payment, and support. Medical consultations and prescribing are provided by independent licensed providers, and prescription products are dispensed by licensed pharmacies.

Choose the program that fits what you’re trying to do. Prescription programs move into checkout, then a secure health questionnaire and provider review. Labs move into the lab order flow. Supplements move into checkout. There’s no separate form to fill out first.

A payment method, a street address for shipping (we can’t ship to P.O. boxes), a photo ID to upload during your intake (driver’s license, state ID or passport), and your health history, including any medications you take. You’ll also review and sign a telehealth consent.

No. TeleDocs360 programs are cash-pay. Consultations and prescription products are not billed to commercial insurance, Medicare, Medicaid, or other government health programs.

Our provider network covers the United States, but specific medications, pharmacies, visit requirements, labs, and other products can vary by state. Your questionnaire or checkout confirms what's available for your location.

Not always. The licensed provider determines whether your consultation can be completed online or requires a live visit, based on the program, your state, and the information you provide. If a live visit is needed, you'll receive instructions to schedule it.

Independent licensed healthcare providers provide medical consultations and make all clinical decisions. TeleDocs360 provides non-clinical services and technology and does not practice medicine. A licensed pharmacy dispenses any prescription product.

No. A licensed provider reviews your health information and independently decides whether treatment is medically appropriate. A specific medication, dose, or formulation is never guaranteed.

Your order may pause while additional information is collected. If labs are needed before your consultation can proceed, the order won't move forward until those results are available. You may also be asked follow-up questions or to complete a live visit.

Yes, where the program is available. Complete the secure intake and provide your current medication, dose, and relevant history. The new provider independently reviews your information and decides what, if anything, is appropriate to prescribe.

Compounded medications are not FDA-approved products. When a compounded option is available and legally permitted, it is dispensed by a licensed pharmacy only after a licensed provider determines it is appropriate for you. Availability varies by product and state.

A compounded medication is prescribed only where it's permitted by law and the provider determines there's a patient-specific clinical need. When that's the case, the provider documents the reason, and the prescription is dispensed by an appropriately licensed pharmacy following applicable compounding regulations.

Each program has one flat monthly price, shown on the program page and again at checkout: weight loss from $179/mo and NAD+ from $199/mo. Your price stays the same as your dose changes within your program, and shipping is included. For prescription programs, you aren't charged for treatment unless a licensed provider approves it.

Your payment method is collected at checkout, but you aren't charged for treatment unless a licensed provider approves it. If approved, payment is completed before your order is sent to the pharmacy.

Yes. Every prescription program is a subscription. Monthly plans renew every 30 days and 3-month supplies every 90 days, at your program's price, until you pause or cancel. You can pause or cancel anytime in your patient portal before your next renewal. Semaglutide, Tirzepatide and NAD+ offer the 3-month supply at a lower monthly cost, paid up front and shipped at once. Once a 3-month order goes to the pharmacy, it can't be refunded. Supplement packs renew monthly too. Lab panels are a one-time purchase.

Contact us as soon as possible. An individual order can be cancelled before the provider consultation. After the consultation, and especially once the order reaches pharmacy processing, it may no longer be cancellable or changeable.

Yes. You can pause or cancel future orders in your patient portal. What happens to an order already in progress depends on how far along it is.

No prescription is sent to a pharmacy and you are not charged for the medication program. If you'd still like a clearer picture of your health, you can order our $99 lab panel on its own.

Your health questionnaire stays on file for up to a year, so a refill can use what you’ve already shared. If your provider needs a short follow-up questionnaire or a visit, your refill waits and you’ll get a secure link to complete it. You’ll update your full health questionnaire at least once a year.

If prescribed, your order goes to a licensed pharmacy for verification, fulfillment, and direct shipment to the address you provided. Tracking is added once the pharmacy makes it available.

Shipping time varies by product, pharmacy, and location. You'll receive tracking when the pharmacy ships your order.

The pharmacy can vary by program, product, state, and availability. The pharmacy handling your order is identified in your order workflow. If you'd like to use a different pharmacy, see Provider & Pharmacy Choice or contact support before fulfillment.

"Completed" means your prescription order has been sent to the pharmacy. It doesn't mean the package has been delivered. Shipping and tracking information are added separately once the pharmacy provides them.

Not automatically. A licensed provider determines whether lab work is needed. If it is, your prescription is paused until results are available for review. You can also purchase a lab panel on its own for broader health information.

The panel includes a comprehensive metabolic panel (CMP), GGT, vitamin D, insulin, hemoglobin A1c, a standard lipid panel, vitamin B12, and triglycerides.

After purchase, follow the instructions in your lab order or patient portal to visit a participating Quest Diagnostics location.

No. The GLP-1 Comprehensive Lab and supplement packs are optional unless a licensed provider specifically requires lab work. Supplement packs don't replace medical treatment, nutrition, or provider advice.

Yes. When you order a weight loss program, you can add the GLP-1 Support Pack ($109/mo) and our $99 lab panel at checkout. NAD+ programs can add the Longevity Pack for $109/mo. You can also order the lab panel or either supplement pack on its own at any time.

TeleDocs360 and our technology partner operate under privacy and security obligations that require safeguards for patient information, including access controls, multifactor authentication, encryption in transit and at rest, secure backups, and data minimization. See our Privacy Policy and Notice of Privacy Practices for details.

In your secure patient portal. That's the best place for order status, refills and follow-ups, tracking, and treatment-related messages.

TeleDocs360 handles non-clinical questions such as website help, payment, orders, and general support. Medical questions go to the licensed clinical team through your patient portal or the medical support line at 1-855-983-5347. Pharmacy-specific questions go to the pharmacy handling your order.

No. Our customer service team does not practice medicine, nursing, or pharmacy. They can help with administrative questions and route clinical or pharmacy questions to the right licensed professional.

TeleDocs360 is not an emergency service. If you believe you're experiencing a medical emergency, call 911 or go to the nearest emergency department. Don't use the website, email, or portal messaging for emergency care.