Weight Loss Online • Check Eligibility

FAQ’s

Find answers about treatments, prescriptions, pricing, and telehealth care.

General Questions

TeleDocs360 is a licensed telehealth platform providing safe, convenient access to medical weight loss treatments and other healthcare services. Our licensed U.S. providers evaluate each patient online and, if appropriate, prescribe FDA-approved medications that are shipped directly to you.

You’ll complete an online medical intake form, then meet with a licensed provider via telehealth. If you qualify, your provider prescribes the appropriate treatment, and our partner pharmacy ships your medication to your doorstep.

We specialize in telehealth-based medical weight loss treatments using medications such as Semaglutide and Tirzepatide. We also offer additional health services through certified partners.

Pricing & Payments

Here you can check the latest prices for the Weight Loss Services. TeleDocs360 provides transparent, all-inclusive pricing that covers your telehealth consultation, prescription, and medication shipping.

No. TeleDocs360 provides transparent, all-inclusive pricing that covers your telehealth consultation, prescription, and medication shipping.

No, TeleDocs360 services are not covered by insurance. We operate on a cash-only basis, allowing us to provide affordable, transparent pricing without the delays or restrictions that often come with insurance.

Support & Account

You can reach our care team anytime via our Contact Us page or by replying to any email from your provider.

Yes. You can cancel or modify your plan anytime before your next billing cycle by contacting our support team.

All prescriptions are processed, managed, and shipped by our pharmacy partner, Impact Health USA (impacthealthusa.com). They ensure your medication is filled by licensed pharmacists and discreetly shipped to your doostep with secure tracking. Impact Health USA is LegitScript Certified and HIPAA Compliant.

Contact your provider immediately through the TeleDocs360 patient portal or by email. For urgent medical concerns, seek emergency care or call 911.

Refills are patient-initiated and can be requested through the patient portal. We recommend submitting refill requests when your supply is approximately 60% used to ensure timely delivery.

Weight Loss Treatments

TeleDocs360 offers clinically backed treatments including Wegovy® (Semaglutide), Ozempic® (Semaglutide), Tirzepatide (Mounjaro/Zepbound), and Phentermine/L-Carnitine. Your provider will determine which option best fits your needs after your consultation.

Wegovy® contains Semaglutide, which mimics a natural hormone that helps control appetite and food intake. It supports gradual, sustainable weight loss when combined with a healthy diet and lifestyle.

Ozempic® is FDA-approved for type 2 diabetes but is often prescribed off-label for weight management. It helps regulate blood sugar levels and reduces appetite for consistent weight loss results.

Both contain Semaglutide, but Wegovy® is FDA-approved for chronic weight management, while Ozempic® is approved for diabetes management. Your provider will help decide which option is right for you.

Tirzepatide (the active ingredient in Zepbound® and Mounjaro®) works on two key hormones — GIP and GLP-1 — which can enhance weight-loss results compared to single-hormone medications like Semaglutide.

Medical & Safety

These medications are typically prescribed for adults with a BMI of 30 or higher, or 27 or higher with a weight-related condition such as hypertension, diabetes, or high cholesterol. Eligibility is determined by your provider after medical evaluation.

Like any treatment, there can be some side effects, but our tailored approach minimizes risks and prioritizes your safety.

Most patients experience mild and temporary side effects such as nausea, constipation, or stomach discomfort. Your provider will review all possible side effects and provide guidance on managing them.

Most patients begin noticing weight loss within a few weeks of starting treatment. However, results vary based on medication, lifestyle, and adherence to the treatment plan.

Refund Policy

For all medications that leave the pharmacy, we are unable to accept returns or offer refunds due to government regulations.

We cannot do refunds for any cancellation requests received after the pharmacy has processed your order.

Still Have Questions?

Our care team is here to help you every step of the way.
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