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Have questions about weight management or your prescription? Our specialized care team is ready to assist you on your journey.

Phone Support

Speak directly with a care coordinator

Email Us

For general inquiries and partnerships.

Patient Portal

Secure messaging for existing patients

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Privacy Note: Please do not share sensitive personal information (PHI) in this general contact form. Use the secure Patient Portal for medical questions.

Frequently Asked Questions

Quick answers to common questions.

Is TeleDocs360 covered by insurance?

No, we do not work with any insurance. Please contact support for specific eligibility check.

How fast is medication delivery?

Once prescribed, medications are typically shipped via overnight cold-chain delivery. You can expect your package with in 1-2 business days after processing.

Are the consultations live videos?

TeleDocs360 uses asynchronous telehealth for most interactions, meaning you fill our a comprehensive medical form. Live video consultations are available if requested or deemed necessary by your provider.